Introducing Relay 2.0

We recommend following this order:

1. Desposits. Update all payment processors—tools like Square, Stripe and PayPal—with your new account and routing numbers. Then make sure anyone send you payment has your new Relay 2.0 account information.
2. Debit cards. Update subscriptions and other pre-authorized card transactions with your new card details.
3. Withdrawals. Update pre-authorized ACH pulls—like your payroll platform—with your new account and routing numbers.
4. Remaining balance. Move all money remaining in Relay 1.0 accounts to Relay 2.0 accounts. We recommend doing this on a day when you don’t have any outstanding checks or payments that need to settle from your Relay 1.0 account.

Once the four steps above are complete you’ll be all set to use your Relay 2.0 accounts!

Yes! You can choose to leave some money in your Relay 1.0 checking accounts until you have completely moved over all pre-authorized card transactions and withdrawals (like ACH pulls from your payroll platform). However, after the 15-day period, your Relay 1.0 checking accounts will close and will not be able to hold, send or receive money.

You’ll have 15 days to move your money once you receive an email inviting you to upgrade to Relay 2.0. The first step is to accept Relay’s Terms of Service inside of your Relay account. From there, Relay 2.0 checking accounts will be created for you. You can move money to your new accounts in increments or all at once using free, same-day ACH transfers.

We have made it easy to jump between your 1.0 and 2.0 checking accounts so you can keep track of where your money and in- and outgoing payments are at all times.

Any deposits made to a Relay 1.0 checking account will return back to the sender if the account has been closed.

Transactions in which money is withdrawn from Relay 1.0 account (like a debit card charge or ACH pull) will fail after the account has been closed. Relay will not charge any fees for these failed transactions, but the initiating merchant may charge a fee.

Re-issued physical debit cards will arrive at their destination in 8 to 10 business days.

Your Relay account will be closed and the money in your account will be mailed to you via check.