Articles
Articles in Keeping Your Account Secure
- Relay Call Check: How to Verify a Call Is From RelayRelay Call Check confirms a support call is really from Relay through a push notification and a verified banner inside the app showing the agent's details.UpdatedAugust 11, 2026
- How to Keep Your Relay Account SecureKeeping your Relay account secure works in two directions: Relay runs encryption, monitoring, and fraud detection behind the scenes, and you add strong…UpdatedAugust 11, 2026
- How to Dispute an ACH Pull on Your Relay AccountYou can dispute an ACH pull from your Relay account within 24 hours of the transaction settling, from the Home or Accounts tab on desktop.UpdatedAugust 11, 2026
- How to Identify and Report Phishing AttemptsPhishing scams try to trick you into handing over Relay login credentials, card numbers, or 2FA codes; this article helps you spot them and report them…UpdatedAugust 11, 2026
- How to View Session Activity on Your Relay AccountSession activity shows every login to your Relay account over the last 30 days, including device, location, IP address, and time of sign-in, so you can…UpdatedAugust 11, 2026
- How to Reset Your Password on RelayReset your Relay password from the login screen in about two minutes: request a reset email, confirm your 2FA code, and set a new password.UpdatedAugust 11, 2026
- Insured Cash Sweep Program: FDIC Insurance up to $3M via Thread BankRelay's insured cash sweep program, run through Thread Bank, Member FDIC, extends FDIC insurance coverage on your deposits up to $3,000,000 by spreading…UpdatedAugust 11, 2026
- Someone Created a Relay Account in My NameIf someone created a Relay account in your name, contact Relay's Customer Experience team right away and file an identity theft report with the U.S.…UpdatedAugust 11, 2026