Articles
Articles in Compliance and documentation
- How to Dispute a Chargeback in RelayWhen a customer files a chargeback against a card payment you accepted through Relay, submit defense documents through the disputes page before the…UpdatedAugust 11, 2026
- How to Access Secure Documents Sent by Relay Support or Compliance TeamsDocuments from Relay's Support or Compliance teams are shared through a secure Zendesk portal, so you'll need to sign in with your Relay email before you…UpdatedAugust 11, 2026
- How to Get a U.S. Passport (First-Time and Renewal Guide)A U.S. passport is often required to complete identity verification for international wires on Relay, and this guide covers both first-time applications…UpdatedAugust 11, 2026
- Industries Not Eligible for Card Payment RequestsRelay's card payment processor, Adyen, does not accept card payments from businesses in 14 restricted industry categories. Alternative payment methods…UpdatedAugust 11, 2026
- Countries Not Eligible for Card Payments With Invoices or Quick RequestsRelay cannot process card payments through Invoices or Quick Requests when any business owner has citizenship or residence in one of the countries listed…UpdatedAugust 11, 2026
- Country Restrictions for Sending or Receiving International WiresRelay cannot send or receive international wires to certain countries, and cannot offer international wire services when a Relay Account has beneficial…UpdatedAugust 11, 2026
- What Currencies Does Relay Support for International Wires?Relay supports 10 currencies for outgoing international wires via the SWIFT network and 4 via the Local Network, plus 4 currencies for incoming…UpdatedAugust 11, 2026
- Non-Permitted Activity for International WiresRelay cannot process international wires involving certain entities, jurisdictions, business practices, or products, due to Nium partner policy, sanctions…UpdatedAugust 11, 2026
- ACH Transaction Compliance RequirementsRelay may ask you to verify external accounts involved in ACH transactions to confirm ownership and prevent fraud, most often on new, large, or dormant…UpdatedAugust 11, 2026
- Check Deposit Compliance RequirementsRelay verifies certain mobile check deposits to reduce fraud risk. If a deposit is flagged, you will be asked to provide one document that shows the check…UpdatedAugust 11, 2026
- How to Stop Merchants From Debiting Your Relay Account via ACH PullRelay cannot block a specific merchant from ACH-debiting your account after you've shared your account details, but rotating to a new checking account…UpdatedAugust 11, 2026
- How to Request a Transaction Limit Increase on RelayBusiness owners can request higher ACH, wire, or check deposit limits from the Relay dashboard or the Relay mobile app; Customer Operations reviews…UpdatedAugust 11, 2026