Articles
Articles in Compliance and documentation
- How to Dispute a Chargeback in RelayPlease Note: The feature is currently in beta and may not be available to all users. Stay tuned for full release details. Overview: what a credit card…UpdatedApril 30, 2026
- How to Access Secure Documents Sent by Relay Support or Compliance TeamsFor security purposes, documents sent by Relay’s Support or Compliance teams are shared securely through Zendesk. To protect sensitive information, you’ll…UpdatedApril 30, 2026
- How to Get a U.S. Passport (First-Time & Renewal Guide)This guide is for U.S. adults who need a valid U.S. passport for business or compliance purposes (for example, activating the ability to receive…UpdatedApril 30, 2026
- Industries Not Eligible for Card Payment RequestsRelay partners with Adyen to offer debit and credit card payment options. However, due to Adyen’s compliance policies, businesses with an owner who is a…UpdatedJuly 22, 2026
- Countries Not Eligible for Card Payments with Invoices or Quick RequestsRelay partners with Adyen to enable debit and credit card payments. Due to Adyen’s compliance requirements, customers with a business owner who is a…UpdatedJuly 22, 2026
- Country Restrictions for Sending or Receiving International WiresEligible businesses can apply to receive international wires into their Relay account, directly from their Relay account by navigating to Settings →…UpdatedMay 19, 2026
- Currencies available in RelaySupported Currencies for Incoming International Wires Relay currently supports conversions for incoming international wires received in the following…UpdatedApril 30, 2026
- Non-Permitted Activity for International WiresAt Relay, we partner with our wire provider, Nium , to provide the ability for our customers to send and receive international wires. Nium is committed to…UpdatedApril 30, 2026
- ACH Transaction Compliance RequirementsOverview To maintain high-security standards, Relay may require additional documentation to verify ACH transactions involving external accounts. This…UpdatedApril 27, 2026
- Check Deposit Compliance RequirementsOverview As part of our commitment to account security, Relay may occasionally request additional information to verify transactions. We understand this…UpdatedMay 5, 2026
- Blocking merchants from directly debiting your account via ACH PullRelay does not have the ability to block specific merchants from debiting your account via ACH once you've already provided them with your account…UpdatedNovember 14, 2024
- Requesting a transaction limit increaseIf you need to increase transaction limits on your Relay account, such as for ACH payments, mobile check deposits, or wire transfers, you can submit a…UpdatedApril 30, 2026