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What should I do if I'm not receiving my 2FA/OTP codes?

UpdatedApril 30, 2026

If you are ever having issues receiving your 2FA/OTP code to your mobile device, we can help.

Please call us during business hours at 1-(888) 205-9304, Mon - Fri: 9am - 8pm EST; for security purposes, we'll want to verify your information to ensure we're making any changes for the right person.

When is SMS Verification Needed? 

Keeping your account safe is our top priority at Relay. On occasion, when changing your phone number, you may be prompted to verify your changes with an SMS code sent to your previous mobile device as an added layer of security. 

Please note: For security reasons, Relay is unable to make any changes to your login information (including your mobile phone number) via email. If you want to make these changes, please give us a call so that we can verify your identity and help you access your account as soon as possible.

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Relay is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC.