Updating Account Information

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Articles in Updating Account Information

How to Manage Your Account and Profile Information in RelayYour Relay profile is where you update the personal, contact, security, and business details tied to your login. This article shows you where to find it…UpdatedAugust 11, 2026
How to Change the Email Address on Your Relay AccountChange your Relay account email in Settings > Profile on desktop. The update takes about two minutes and requires SMS verification plus a link click on…UpdatedAugust 11, 2026
How to Update Your Mobile Phone Number for 2FAUpdate the mobile phone number Relay uses for two-factor authentication (2FA) from your account settings on the web or in the Relay mobile app. You verify…UpdatedAugust 11, 2026
How to Update Your Mailing Address on RelayUpdate your mailing address in Relay from a desktop browser under Settings → Profile. Relay uses this address to ship physical cards to U.S. locations…UpdatedAugust 11, 2026
How to Merge Two Relay Business Accounts With Separate LoginsIf you have more than one Relay login under different emails, our Customer Experience team can consolidate them into a single login so every business…UpdatedAugust 11, 2026
How to Update Your Business and Billing Address on RelayUpdate your business address in Relay on web or mobile, and the billing address on your Relay cards updates automatically. The whole change takes under…UpdatedAugust 11, 2026
How to Update Your Business Name on RelayTo update your business name on Relay, send proof of the name change from your Secretary of State to the Customer Experience team, along with your current…UpdatedAugust 11, 2026
How to Update Your Legal Name on RelayUpdate your legal name on your Relay Account by sending proof of the name change to the Customer Experience team. Most updates process within a few…UpdatedAugust 11, 2026
How to Update Your Business Website on RelayTo update the business website on your Relay account, contact Relay's Customer Experience team with the new URL and they'll make the change for you.UpdatedAugust 11, 2026

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Relay is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. FDIC insurance available for funds on deposit through Thread Bank, Member FDIC. Certain conditions must be satisfied for pass-through FDIC insurance to apply.²

1. For Relay Subscription Plans with an interest-bearing deposit account, the interest rate and Annual Percentage Yield on your account are accurate as of 5/1/2026 and are variable and subject to change based on the target range of the Federal Funds rate. Fees may reduce earnings:

When you are subscribed to the Starter Plan, the interest rate on your savings accounts is 1.10% with an APY of 1.11%.
When you are subscribed to the Grow Plan, the interest rate on your savings accounts is 1.74% with an APY of 1.75%.
When you are subscribed to the Scale Plan, the interest rate on your savings accounts is 2.96% with an APY of 3.00%.

2. Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

3. The Relay Visa® Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa debit cards are accepted.

4. The Relay Visa® Credit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used anywhere Visa credit cards are accepted.

*Terms and conditions apply to the cash back rewards program. Monthly cash back rewards will be automatically deposited into your Relay checking account within 30 days of the end of the credit card billing cycle. ATM transactions, the purchase of money orders or cash equivalents made with your Relay Visa® Credit Card⁴ are not eligible for cash back. Please refer to the Visa® Signature Rewards Program Terms & Conditions for more details.

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