Update the mobile phone number Relay uses for two-factor authentication (2FA) from your account settings on the web or in the Relay mobile app. You verify the old number as part of the change.
What you need before you start
Access to your current Relay login (email and password)
Access to the mobile phone number currently on file, so you can receive the verification code
The new mobile phone number you want to use for 2FA going forward
If you no longer have access to your old phone number, skip to What if I've lost access to my old phone number? below.
How do I update my phone number on the web?
Update it from the Settings tab in your Relay account, then sign back in to confirm the change.
Sign into your Relay account at relayfi.com.
Open the Settings tab.
Under Profile, find the Phone number field and select Edit.
Enter your new mobile phone number.
When prompted, verify your old phone number using the code sent by SMS.
Save the change.
Sign out and sign back in to confirm the new number is active for 2FA.
How do I update my phone number in the Relay mobile app?
Update it from your profile in the Settings tab of the app, then sign back in to confirm the change.
Sign into the Relay mobile app.
Open the Settings tab.
Tap your name at the top of the screen.
Select Personal information.
Enter your new mobile phone number.
When prompted, verify your old phone number using the code sent by SMS.
Save the change.
Sign out and sign back in to confirm the new number is active for 2FA.
Why does Relay ask me to verify the old number?
Verifying the old number confirms the request is coming from the person who controls the account today, not someone who has gained access to your email or password. It is a standard security step and applies to every phone number update.
What if I've lost access to my old phone number?
Call the Relay Customer Experience team at 1-(888) 205-9304, Monday to Friday, 9am to 8pm EST. Phone number changes cannot be completed by email for security reasons, so a live call is the fastest path when you cannot receive an SMS at the old number.
Common issues and fixes
You do not receive the SMS code on your old number. Check signal, allow a few minutes for delivery, and confirm the number on file matches the device you are holding. If the code still does not arrive, call Customer Experience at 1-(888) 205-9304.
You entered the new number but 2FA still routes to the old one. Sign out and sign back in. The change takes effect on the next sign-in.
You want to move off SMS 2FA entirely. Set up an authenticator app instead; see the related article on switching to app-based 2FA.
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Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.