Update your mailing address in Relay from a desktop browser under Settings → Profile. Relay uses this address to ship physical cards to U.S. locations only.
What you need before you start
A desktop or laptop computer, since this update isn't available in the Relay mobile app
Your Relay login credentials
A valid U.S. mailing address
How do I update my mailing address in Relay?
Follow these four steps on desktop to change the address Relay uses for physical mail.
Sign in to your Relay account on a desktop browser.
Open the Settings tab.
Under Profile, scroll to the Mailing address fields and enter your new U.S. address.
Scroll down and click Save.
The change takes effect immediately and applies to any physical cards you order after saving.
Can I update my mailing address from the Relay mobile app?
No. The mailing address field is only editable on desktop. Sign in to your Relay account on a laptop or desktop browser to make the change.
What mail does Relay actually send to this address?
Relay only mails one thing: physical cards that you or your team order from within the account. Monthly statements are digital and viewable when you sign in. Newsletters, product updates, and account notifications all arrive by email.
Why is my mailing address the same as my business address?
Relay defaults the mailing address to the business address you provided during registration. If you never edited it in Settings, that same address is still on file. Updating the mailing address in Settings only changes where physical mail is shipped; it doesn't change your business or billing address.
Can Relay ship a physical card outside the U.S.?
No. Relay only supports U.S. mailing addresses for shipping physical cards. There isn't a workaround for international shipping at this time.
Common issues
The Mailing address field is missing. You're on the mobile app. Switch to a desktop browser to edit the field.
The Save button is grayed out. One or more required fields are empty, or the state and ZIP code don't match. Recheck each field, then click Save again.
You changed the address, but a card shipped to the old one. A card that was already in production before you saved the change will ship to the previous address. Contact the Customer Experience team to confirm the shipping address on any in-flight card order.
You need to update your business or billing address. Those are separate fields in Settings. See the related article below.
Related articles
Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.