If you have more than one Relay login under different emails, our Customer Experience team can consolidate them into a single login so every business lives in one place.
What you need before you start
The email address you want to keep as your primary Relay login
Every other login email tied to the businesses you want merged into that primary
Access to those inboxes in case identity verification is needed
How do I merge two Relay logins into one?
Contact the Customer Experience team and tell us which email you want to keep and which login(s) you want folded into it. Once we verify your identity, we move each business under your chosen login so you can switch between them from one dashboard.
Follow these steps:
Sign in to any of your Relay accounts.
Reach the Customer Experience team through in-app chat or the Talk to our Customer Experience team article.
Send a clear message listing:
The email address you want as your single Relay login.
Every other login email you want merged into that primary account.
Confirm any identity or ownership verification we request.
We complete the merge and confirm when every business sits under your chosen login.
Why would I merge my Relay logins?
You created separate logins for different businesses and now want them under one email. Merging keeps every business in the same dashboard and reduces the number of passwords, two-factor prompts, and email threads you maintain.
Will my businesses, transactions, or team members change during the merge?
No. The merge moves each business under your chosen login. Balances, transaction history, team members, cards, and account details all stay intact. Only the login email associated with each business changes.
Can I merge more than two logins at once?
Yes. List every email you want folded into your primary login in one message. The Customer Experience team can consolidate multiple logins in the same request as long as each one belongs to you.
How long does the merge take?
Timing depends on how quickly identity verification is completed and how many logins are being consolidated. Most simple two-login merges wrap up within one to two business days after verification is confirmed.
Common issues
You don't have access to one of the email inboxes. Recover access to that inbox first, or update the email on that login before you request the merge. See How to Change the Email Address on Your Relay Account.
You want to add a new business, not merge existing logins. If you plan to open a new business under an existing login, no merge is needed. Adding a second business is covered in How to Register a Second Business with the Same Login.
One of the logins belongs to a different person. The Customer Experience team can only merge logins that belong to the same owner. If ownership differs across logins, contact us first so we can walk you through the right path.
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Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.