Activate your physical Relay Visa® Debit Card from the Cards tab in your Relay account or the Relay mobile app in about two minutes.
What you need before you start
Your physical Relay Visa® Debit Card, delivered by mail
The CVV and expiry date printed on the card
A 4-digit PIN you have chosen
Access to your Relay account (web or mobile app)
How do I activate my Relay Visa® Debit Card on the web?
You can activate your card on the web by signing in to Relay and opening the Cards tab, or by going directly to relayfi.com/activate.
Sign in to your Relay account
Navigate to the Cards tab
Select the card you want to activate
Click Activate
Enter your card CVV and expiry date
Click Activate card
Enter and confirm your card PIN
Click Set PIN
The direct link at relayfi.com/activate takes you straight to step 4 if you are already signed in.
How do I activate my Relay Visa® Debit Card in the Relay mobile app?
Activation in the mobile app follows the same six-step flow as the web, from the Cards tab.
Sign in to the Relay app on your mobile device
Navigate to the Cards tab
Select the card you want to activate
Tap Activate card
Enter your card CVV and expiry date
Tap Activate card
Enter and confirm your card PIN
Tap Set PIN
What if I have multiple cards on the way?
If you have multiple physical cards in transit, the card you are activating might not be the one you expected to arrive first. Check the last four digits on the physical card against the card you select in Relay before you activate, so you activate the right one.
When can I start using my card after activation?
Your card is ready to use immediately after you set the PIN. You can add it to a digital wallet, use it for online purchases, or tap and swipe in stores as soon as activation completes.
Common issues
The CVV or expiry date is rejected. Recheck both values on the back of the card. Confirm the card you have in hand matches the card selected in Relay (see the section above on multiple cards in transit).
The Activate button is missing. Refresh the page, or sign out and back in. If it still does not appear, the card may already be active or may not yet be registered as delivered — reach out to the Customer Experience team.
You forgot the PIN right after setting it. You can update your card PIN from the Cards tab. See Updating your card PIN.
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If this article did not fully answer your question, our Customer Experience team is here to help.