Physical Relay Visa® Debit Cards typically arrive within 8-10 business days after you order them, shipped to the address on file for your business.
Who this article is for
Owners who just ordered their first physical Relay debit card
Team members waiting on an individual or shared card
Anyone checking on a card that seems slow to arrive
How do I check my Relay card's shipping status?
You can see your card's shipping address and estimated delivery date from the Cards tab on the desktop version of your Relay account.
Log in to your Relay account on desktop.
Open the Cards tab.
Select the card you're expecting.
Review the shipping address and estimated delivery date shown on the card detail view.
If the shipping address is wrong, contact our Customer Experience team before the card ships so we can update it and reship if needed.
How long does a Relay card take to arrive?
Physical Relay debit cards arrive within 8-10 business days after ordering, sent by standard courier to your business's mailing address. Delivery times can vary slightly based on courier volume and your location within the United States.
International shipping is not available. Relay cards ship to U.S. addresses only.
What if my card hasn't arrived after 10 business days?
Allow a few extra business days beyond the 10-business-day window for occasional courier delays before treating your card as lost or misdelivered.
If more than 10 business days have passed and you still haven't received the card, follow the steps in I haven't received my physical debit card to request a replacement.
Can I use my Relay card before the physical card arrives?
Yes. You can create a virtual Relay debit card that activates immediately and works everywhere online debit cards are accepted.
Virtual cards support:
Online and phone purchases
Apple Pay for tap-to-pay in stores
Google Pay for tap-to-pay in stores
Recurring subscriptions and vendor payments
Virtual cards don't require the physical card to arrive first, so you can start spending while you wait.
How many Relay cards can I order?
Each Relay business account can issue up to 50 debit cards at no additional charge. Both physical and virtual cards count toward that limit across all team members.
If your business needs more than 50 cards, contact our Customer Experience team.
Are there any restrictions I should know about?
A few things Relay cards don't support:
Cash advances. Relay debit cards don't allow cash advance transactions at ATMs or over the counter.
International shipping. Physical cards ship to U.S. addresses only.
Credit card availability. The Relay Visa® Credit Card is invitation-only. Debit cards are available to every Relay account.
Common issues
Address looks wrong on the card detail view. Contact our Customer Experience team before the card ships to update it and request a reship.
Card was returned to sender. This usually happens when the mailing address is incomplete or has changed. Update your business mailing address, then reorder the card.
You ordered a card but don't see it in the Cards tab. Log out and back in. If the card still isn't showing, contact Customer Experience.
More than 10 business days have passed and no card. Follow the process in I haven't received my physical debit card.
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Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.