You can cancel a check payment you sent from Relay any time before the recipient deposits it, using either the web dashboard or the mobile app.
What you need before you start
A Relay Account login with Administrator or Bill Payer permissions (or Administrator or Super Administrator advisor permissions)
The check payment must still be in progress and not yet deposited by the recipient
Access to the checking account the check was sent from
How do I cancel a check payment on the Relay web dashboard?
Cancel a sent check from the transaction details panel in six steps.
Sign in to your Relay Account at app.relayfi.com.
Go to Home, or select the checking account the check was sent from.
Find and select the check payment you want to cancel.
Scroll to the bottom of the transaction details panel and click Cancel Check.
Confirm by selecting Yes.
The check's status changes to Returned and appears as a new transaction line.
How do I cancel a check payment in the Relay mobile app?
Cancel a sent check from the transaction detail screen in six steps.
Sign in to the Relay mobile app.
Go to Home, or tap the checking account the check was sent from.
Locate and select the check payment you want to cancel.
Scroll down and tap Cancel Transaction.
Confirm with Yes.
The check's status changes to Returned in the transaction list.
Who on my team can cancel a check payment?
Only team members with Administrator or Bill Payer permissions, and advisors with Administrator or Super Administrator permissions, can cancel an outgoing check.
If you don't see the Cancel Check option, ask an account Administrator to update your permission level or cancel the check on your behalf.
When can I no longer cancel a check payment?
You can only cancel a check payment while it's still in progress. Once the recipient deposits the check, cancellation is no longer possible through the Relay dashboard or mobile app.
What about third-party checks I've written from my Relay checkbook?
Third-party checks written by hand outside the Relay dashboard can't be cancelled from the app. Contact the Customer Experience team for a stop-payment request, and reach out before the recipient deposits the check.
Can I cancel a check deposit I made into my Relay Account?
Relay does not support cancellation of incoming check deposits. If you need to reverse a deposit, contact the Customer Experience team as soon as possible. The outcome depends on where the check is in the processing timeline.
Common issues
Cancel Check button is missing. Your permission level is likely Viewer or Approver. Ask an Administrator or Bill Payer on your account to cancel it, or request a permission update.
Status stuck on Pending after clicking cancel. Refresh the page or reopen the mobile app. If the status doesn't change within an hour, contact the Customer Experience team.
The check has already been deposited. Cancellation is no longer available. If the deposit was unauthorized, contact the Customer Experience team to open a dispute.
Cancelling a hand-written third-party check. The web and mobile cancel flow only handles checks sent through the Relay dashboard. Reach out to the Customer Experience team for a stop-payment request.
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Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.