You can order third-party checkbooks from vendors like ts-direct.com, Staples, or Costco once check writing is enabled on the Relay checking account tied to that checkbook.
What you need before you start
Check writing turned on for the Relay checking account you're ordering a checkbook for (see Enabling third-party check support if it isn't yet)
Your business name exactly as it appears on Relay
Your business mailing address
The account and routing numbers for the specific Relay checking account you're ordering the checkbook for
Where do I order a Relay third-party checkbook?
Relay does not print checkbooks directly. You order them from a third-party vendor of your choice. Common options include ts-direct.com, Staples, Sam's Club, Costco, and Walmart. Price, shipping time, and in-store pickup availability vary by vendor.
What information do I need to give the check vendor?
Relay's banking services are provided by Thread Bank, Member FDIC, so the bank name printed on your checkbook will be Thread Bank. When you place your order, most vendors will ask you to provide the following:
Your business name exactly as it appears on Relay
Your business mailing address
The bank name and address: Thread Bank, 210 E Main St, Rogersville, TN 37857
A starting sequence number (101 or 1001 are common starting points)
The Relay routing number for the checking account you're ordering for
The account number for that same Relay checking account
A bottom row of numbers combining the routing number and account number, with no spaces or dashes
Some vendors will not ship to a PO box and may require the checkbook to be shipped to the same business address printed on the checks.
Where do I find my Relay account and routing numbers?
You can find your account and routing numbers in the Settings tab of your Relay account on desktop:
Log in to your Relay account on desktop
Open the Settings tab
Click Checkbooks in the left-hand side panel
Under Check writing accounts, find the account you're ordering a checkbook for and copy its account and routing numbers
If check writing is enabled on more than one account, confirm you're copying the numbers from the correct row. Each account has its own unique numbers.
What if I've enabled check writing on more than one account?
Order a separate checkbook for each account. Every checkbook prints the account and routing numbers for one specific Relay checking account, and those numbers only work for that account. Using the wrong checkbook can cause processing errors, so double-check which account each checkbook is tied to before writing a check.
Common issues
The vendor doesn't recognize my Relay routing number. Reach out to Relay's Customer Experience team with the vendor's name and a link to their website so Relay can investigate with the vendor. In the meantime, ts-direct.com is a known-compatible option.
The vendor is asking for a field that isn't on the list above. Contact Relay's Customer Experience team before you complete the order, so you don't receive a checkbook with incorrect information printed on it.
My checkbook arrived but the account or routing number is wrong. Set the checkbook aside and contact Relay's Customer Experience team. Do not send checks from a checkbook printed with the wrong numbers.
I need to send a check right now and can't wait for delivery. Send a check payment directly from your Relay account instead. See Sending a Check Payment.
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