A Relay Capital refill is a new loan that uses funds from the new loan amount to settle your current loan. A new offer amount is your new maximum total balance - off your current one, so the offer amount is your new maximum total balance — not a second loan on top of your existing one.
Who this article is for
This article is for existing Relay Capital borrowers who want to:
Draw additional capital after an initial loan
Understand how new offers appear without reapplying
Know what happens after an early payoff or an expired offer
How does a Relay Capital refill work?
A refill is a new Relay Capital loan, not an increase to your existing one. When a new offer is available, you go through a version of the Relay Capital loan application flow, review the final terms, and draw the funds. If you still owe money on your current loan, the new loan pays that balance off as part of the draw.
Key mechanics:
Your eligibility is reviewed daily by Fundbox, Relay Capital's lending partner.
While you skip pre-qualification when you start a refill, you do still complete the application flow.
A soft credit check runs when you review the final terms on a new offer. A hard credit inquiry never occurs when applying for or drawing from a Relay Capital loan.
Each offer allows a single one-time draw up to the approved maximum. If you have a remaining balance on your initial Relay Capital loan, funds from your loan refill will first be used to settle this remaining balance.
Is the offer amount new cash, or my new total balance?
The offer amount is your new maximum total balance, not new cash on top of what you already owe. If you are carrying a balance, part of the new loan pays off your existing loan and you receive the remainder as new funds.
If your previous loan is already fully paid off, the entire new loan amount is available to you as new funds.
Note: Check the amount you will actually receive before you accept an offer. If you are carrying a balance, the amount that reaches your account is always less than the offer amount.
Who decides whether I'm eligible for a refill?
Loan refill eligibility is determined by Fundbox, Relay's lending partner. Fundbox uses your current loan status and its own credit criteria to determine whether your business qualifies for another loan. Relay then shows you the offer Fundbox has approved.
Because the decision is Fundbox's, Relay cannot create an offer, change an offer amount, or explain the specific reasons behind an eligibility decision. Note that offer amounts and eligibility can change daily, and it is recommended to check your account periodically if you are anticipating a loan refill.
When will I see a new refill offer?
Your eligibility is reviewed once a day. New offers appear in the Capital tab of your Relay Account when Fundbox's daily review finds your business eligible, and Relay also sends email and in-app notifications when a new offer is available.
A refill offer is valid for 24 hours, until the next daily refresh. After that refresh, your offer may change, or you may no longer be eligible.
Can I get a new loan while my current loan is still outstanding?
Yes. You do not need to pay off your current Relay Capital loan first. If your business is deemed eligible for a loan refill, you can apply for a new loan while your existing loan is still being repaid, and the new loan pays off that remaining balance when you draw it. You can never have two active Relay Capital loans at a single time.
Can I use a different account for repayments on the new loan?
Yes. You can select a different repayment account when you take a new loan — it does not have to be the account that repaid your previous loan. Your repayment account stays locked for the life of an active loan, so taking a new loan is the point at which you can change it.
What happens after I draw the new loan?
The new loan becomes your active Relay Capital loan, with its own repayment schedule and its own transactions. If your previous loan still had a balance, it is paid off as part of the draw.
Your previous loan stays available in your loan history — it is not overwritten.
Repayments come from the repayment account you selected for the new loan, which may differ from the account used for your previous loan.
What happens if my previous offer expired?
An expired offer does not disqualify you from future eligibility. Keep your Relay Account active and monitor the Capital tab and your Relay email notifications for updates. Fundbox reviews eligibility daily, and a fresh offer can appear later.
Does paying off my loan early guarantee a new offer?
No. Early payoff does not automatically trigger a new offer. Your account is reviewed daily for eligibility, and any new offer depends on your business's overall standing and Fundbox's criteria at the time of that review.
Will my refill terms match my previous loan?
Not necessarily. Refill terms reflect Fundbox's assessment at the moment the new offer is generated. Amount, rate, fees, and repayment length may all differ from your previous loan. You can review the exact terms before opting in.
Does opting in to review a refill affect my credit score?
Opting in to review terms triggers a soft credit inquiry, which does not affect your credit score. A hard credit inquiry never occurs when applying for or drawing from a Relay Capital loan.
Does paying off my loan early guarantee a new offer?
No. Early payoff is a positive repayment signal, but it does not automatically trigger a new offer. Relay Capital continues to reassess your account periodically, and any new offer depends on your business's overall standing at the time of that review.
How do I improve my chances of qualifying for a refill?
Consistent activity in your Relay Account and clean repayment behaviour give underwriting more to work with. Practical steps:
Keep your Relay Account connected and actively used for day-to-day banking
Maintain healthy cash flow patterns
Repay your existing Relay Capital loan on schedule
Watch for in-app and email updates from Relay
Frequently asked questions
Do I need to submit a new application for a refill? Yes. A refill is a new loan, so you go through a version of the Relay Capital loan application flow. What you skip is pre-qualification — you apply directly, even if your current loan is still outstanding.
How long does a refill offer last? 24 hours, until the next daily eligibility refresh. After the refresh, the offer may change, or you may no longer be eligible.
Can I take multiple draws at once from the same offer? No. Each offer allows a single one-time draw up to the approved maximum. A future draw requires a new offer.
Where do I see my refill offer? Offers appear in the Capital tab of your Relay Account. Relay also sends email and in-app notifications when a new offer is available.
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Relay Term Loans are provided through Fundbox, an external third-party provider, or its bank partner, Lead Bank. All financing is subject to credit approval of a completed application. Fundbox and its bank partners base loan eligibility on their respective credit and risk policies, applicable legal requirements, and other business considerations. Financing may not be available in all states and may be subject to local restrictions where applicable.
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