Relay supports email notifications for most notification types. The only push notifications currently available are for Receipt Reminders in the Relay mobile app. Receipt Reminders are enabled by default for Receipt Admins and can be sent via push or switched to SMS in the mobile app’s Notifications tab.
This article will walk you through how to manage your notification preferences on Relay. You can update these settings from both the desktop (web) app and the Relay mobile app.
How to manage your notification preferences
On the web
Sign in to your Relay account.
Navigate to the Settings tab.
Click Notifications.
Customize your notification preferences by checking or unchecking the boxes. You can manage your preferences for: Organization updates, Incoming transfers and deposits, Payments and outgoing transfers, and Transaction returns and cancellations. These will be sent by email.
Once you've selected your preferences, click Save.
On the mobile app
Sign in to the Relay app on your mobile device.
Tap the profile icon, then go to Settings → Notifications.
From here, you can manage: Organization updates, Incoming transfers and deposits, Payments and outgoing transfers, Transaction returns and cancellations, and Receipt Reminders (mobile only).
For Receipt Reminders, push notifications are the default for Receipt Admins. You can switch to SMS if preferred.
These settings are individual to your account and will not affect other team members.
Please note: If you have multiple businesses under one login, you will need to manage your preferences for each business. Changing your notification preferences for one business will not carry over to your other businesses.
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