Activate your Relay Visa® Credit Card three ways: online at relayfi.com/activate, in the Relay web dashboard or mobile app, or by calling Visa at 1-833-852-1519.
What you need before you start
The physical Relay Visa® Credit Card in hand (activation requires the CVV and expiry date printed on the card)
Access to your Relay account on web or in the Relay mobile app, or a phone to call Visa
An approved Relay Visa® Credit Card (this card is available only to customers who meet Relay's eligibility criteria)
How do I activate my Relay Visa® Credit Card on the web?
The fastest path is the shortcut URL relayfi.com/activate, which takes you straight to the activation flow after you sign in.
If you prefer to activate from your dashboard, follow these six steps:
Sign in to your Relay account at relayfi.com.
Navigate to the Cards tab.
Select the card you would like to activate.
Click Activate.
Enter your card CVV and expiry date.
Click Activate card.
The card is ready to use as soon as the confirmation screen loads.
How do I activate my Relay Visa® Credit Card in the mobile app?
Open the Relay mobile app and activate from the Cards tab in six steps.
Sign in to the Relay app on your mobile device.
Navigate to the Cards tab.
Select the card you would like to activate.
Tap Activate card.
Enter your card CVV and expiry date.
Tap Activate card.
The card is ready to use as soon as activation completes.
How do I activate my card by phone?
Call Visa at 1-833-852-1519 and follow the automated prompts. You will need the 16-digit card number, CVV, and expiry date printed on the physical Relay Visa® Credit Card.
Can I activate my physical card before it arrives in the mail?
No. Activation requires the unique CVV and expiry date printed on the physical card, so you have to wait for the card to arrive before you can complete the activation flow.
When can I start using my card after activation?
As soon as activation completes. Your Relay Visa® Credit Card is ready for use the moment the confirmation screen loads, both for in-store purchases and for adding the card to a digital wallet.
Common issues
The activation page will not accept my CVV or expiry. Confirm you are entering the values from the physical Relay Visa® Credit Card, not from a virtual card in your Relay account. Every card has its own CVV and expiry.
I don't see my new card in the Cards tab. If you manage more than one Relay Account, confirm you are signed in to the correct business. A new physical card appears in the Cards tab as soon as your credit application is approved.
The phone activation line asks for a card number I don't have. Use the 16-digit card number on the front of the physical card. If the card has not arrived yet, wait for delivery. You cannot activate a card that has not been printed and mailed.
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