You can view your full Relay Visa® Debit Card number, CVV, and expiry date in under a minute from either the Relay web app or the Relay mobile app.
What you need before you start
An active Relay account with sign-in credentials
A physical or virtual Relay Visa® Debit Card assigned to you, or Administrator-level permissions to view other cards on the account
Access to the Relay web app at app.relayfi.com, or the Relay mobile app on iOS or Android
The Relay Visa® Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
How do I view my card details on the web?
Sign in to your Relay account and reveal the card details from the Cards tab.
Sign in to your Relay account at app.relayfi.com.
Open the Cards tab.
Select the card you want to view.
Click the eye icon next to Show details.
Your full card number, CVV, and expiry date appear on screen.
Click the eye icon again to hide the details.
How do I view my card details on the mobile app?
The mobile flow mirrors the web flow through the Cards tab on iOS or Android.
Sign in to the Relay mobile app.
Tap the Cards tab.
Select the card you want to view.
Tap the eye icon next to Show details.
Your full card number, CVV, and expiry date appear on screen.
Tap the eye icon again to hide the details.
Who can view card details on a Relay account?
Access depends on the permission level assigned to the team member or advisor:
Administrators (team members and advisors): can view details for every card on the account
Advisors with Read-Only permissions: can view details for every card on the account
Managers and Cardholders: can view details only for cards assigned to them
If you need broader access, an account Administrator has to update your permission level.
Can I view details before activating my physical card?
Yes. You can view the card number, CVV, and expiry date as soon as the card is issued, so you can start using it for online or in-app purchases before the physical card arrives. Activation is only required for in-person and ATM transactions.
Can I view details for a frozen or terminated card?
Frozen cards work the same way as active cards: sign in, open the Cards tab, select the card, and reveal the details. Terminated cards no longer surface in the Cards tab, so if you need historical details for a terminated card, contact the Customer Experience team.
How do I save my Relay card for faster online checkout?
Once you have the card number, CVV, and expiry date on screen, you can save the card to a password manager or your browser's autofill so you do not have to look it up on every purchase. Common options include 1Password, Bitwarden, Dashlane, Google Chrome, Safari, Microsoft Edge, and Firefox. Follow your tool's own guide for adding a payment card.
Common issues
The eye icon does not reveal the details. Refresh the page or restart the app, then confirm you are signed in with the correct permission level for that card.
You do not see the card in the Cards tab. The card may be assigned to a different team member, or it may have been terminated. Ask an Administrator to check the card's status.
The details show but the card still declines at checkout. Double-check that the billing address on the merchant site matches the address on your Relay account, and review Why did my card decline? for other common causes.
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Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.