You can edit your Relay Visa® Debit Card's nickname and spending limits, set or change the PIN, and freeze or terminate the card from either the Relay web app or the mobile app.
What you need before you start
An active Relay account and your login credentials
The card you want to edit already added to your Relay account
The Relay mobile app installed on your phone (only if you plan to edit from mobile)
Around 10 minutes after any change before running new card transactions, so the update can process
How do I edit my card nickname?
Card nicknames help you tell each card apart at a glance when you have several running at once. Update the nickname from either the web app or the mobile app.
On the web:
Sign in to your Relay account.
Go to the Cards tab.
Select the card you want to rename.
Click Edit beside the card's nickname.
Enter the new nickname and click Save.
On the mobile app:
Sign in to the Relay app.
Go to the Cards tab.
Select the card you want to rename.
Scroll to the card nickname and tap Edit.
Enter the new nickname and tap Save.
How do I change my card spending limits?
You can set daily and monthly spending caps and ATM withdrawal limits on each card, and update those limits at any time.
On the web:
Sign in to your Relay account.
Go to the Cards tab.
Select the card you want to update.
Click Edit beside Spending limits.
Update the daily spend, monthly spend, or ATM withdrawal limit and click Save.
On the mobile app:
Sign in to the Relay app.
Go to the Cards tab.
Select your card.
Tap Spending limits.
Choose the limit you want to edit, enter the new amount, and tap Set limit.
How do I set or change my card PIN?
Physical debit card PINs are set by the cardholder during activation, and virtual card PINs are set from inside the Relay app; both can be updated later.
For a new physical card, follow the activation flow when the card arrives to set the PIN.
For a virtual card, open the card in the Relay app and follow the PIN-set prompts.
To change an existing PIN or reset one you have forgotten, see Updating your card PIN.
How do I activate a new physical card?
A new physical card is inactive when it arrives in the mail and has to be activated before you can transact with it or view its details.
Full step-by-step instructions live in Activating your physical Relay debit card.
How do I view my full card details?
You can view the full card number, CVV, and expiry date from either the web app or the mobile app once the card is active.
Full step-by-step instructions live in Viewing your debit card number, CVV, and expiry date.
How do I freeze or terminate my card?
Freezing pauses the card so new transactions are declined; terminating cancels the card permanently and requires ordering a replacement.
Full step-by-step instructions live in Freezing or terminating a Relay debit card.
Common issues when editing a card
A change did not take effect on my next transaction: Wait at least 10 minutes after saving. New limits and nicknames need a few minutes to sync before they apply to card activity.
The Edit option does not appear on my card: Confirm the card is active. Physical cards must be activated before edits other than nickname changes will apply.
I cannot set a spending limit above a certain amount: Individual card limits are bounded by your account's overall card limits. See Understanding your card limits for the ceiling values.
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