How to Add Cash to Your Relay Account

You can add cash to your Relay Account two ways: at an Allpoint+ ATM using your Relay Visa® Debit Card, or at a Green Dot® Network retailer like Walmart, Walgreens, CVS, or 7-Eleven.

What you need before you start

• An active Relay Account

• Your activated Relay Visa® Debit Card

• Your debit card PIN

• The cash you plan to deposit

How do I add cash at an Allpoint+ ATM?

You deposit cash at any Allpoint+ ATM by inserting your Relay Visa® Debit Card, entering your PIN, and following the on-screen prompts. Deposits are capped at $1,000 per transaction, and Allpoint+ ATMs do not charge a surcharge for cash deposits.

To find one, visit the Allpoint ATM locator and filter by "Allpoint+" (cash deposit enabled) using the filter button.

Steps:

1. Insert your Relay Visa® Debit Card into the ATM and enter your PIN.

2. Select the deposit option and follow the on-screen prompts.

3. Insert your cash when prompted.

4. Confirm the amount displayed on screen.

5. Take the printed receipt when the transaction completes.

How do I add cash at a Green Dot® Network retailer?

You add cash at more than 90,000 Green Dot® Network retailers, including Walmart®, Walgreens®, CVS®, and 7-Eleven®, by handing your cash and card to a cashier. The retailer charges a service fee of up to $4.95 per transaction.

To find a participating location, visit the Green Dot retailer locator and select "Deposit Cash with Card" to filter for retailers that support cash-in.

Steps:

1. Bring your Relay Visa® Debit Card and cash to the cashier or customer service desk.

2. Ask to add cash to your account.

3. Hand the cashier your card and cash, plus the retailer service fee.

4. Confirm the amount added.

5. Keep the receipt for your records.

Retailer limits:

• Most retailers: $500 per transaction, $1,500 per day

• Walmart®: up to $1,000 per transaction

• Transaction limits include the retailer service fee

Does Relay charge a fee for adding cash?

Relay does not charge a fee for cash deposits. Green Dot® Network retailers charge their own service fee of up to $4.95 per transaction, and Allpoint+ ATMs do not charge a surcharge for cash deposits.

How quickly is my cash deposit available?

Availability depends on where you deposit:

• Allpoint+ ATM: Typically available the same business day if you deposit before 3:00 PM ET; otherwise available the next business day.

• Green Dot® Network retailer: Typically available within 15 minutes of the transaction.

Common issues

• The ATM will not accept my card. Confirm your Relay Visa® Debit Card is activated and your PIN is set. See Updating your card PIN.

• My deposit has not appeared in my Relay Account. Wait through the availability window above, then check your Relay app transaction history. If it still is not showing, contact the Customer Experience team with your receipt.

• The ATM kept my cash without crediting the deposit. Keep the receipt and contact the Customer Experience team the same day.

• The retailer said the transaction was declined. Confirm the retailer supports "Deposit Cash with Card" using the Green Dot® locator; not every listed retailer supports cash-in.

Related articles

• Withdrawing cash at an ATM with your Relay debit card

• Adding funds from an external bank account

• How to Deposit a Check Using the Relay Mobile App

• Receiving an ACH

Talk to our Customer Experience team

If this article did not fully answer your question, our Customer Experience team is here to help.