How to Enable and Manage Invoice Payment Reminders in Relay

Relay allows you to automate payment reminders for invoices to help your clients pay on time—without requiring you to follow up manually. You can choose when reminders are sent, what they say, and whether to turn them off at any time.

How invoice reminders work

When enabled, Relay sends reminder emails to your client automatically:

• 7 days before the due date

• 3 days before the due date

• On the due date

• Daily after the due date (until paid or manually canceled)

Each email includes:

• A summary of the invoice

• A secure link to view and pay

• Your business name and contact information

Managing reminders on a single invoice

When creating or editing an individual invoice:

1. Go to Invoices > Create An Invoice

2. Open a drafted invoice or create a new invoice

3. After creating the invoice and setting a due date, you can then toggle reminders for the invoice near the final step

What your client sees

Each reminder email:

• Comes from Relay

• Includes your business name and branding

• Links directly to the original invoice with payment options

Clients will only receive reminders if the invoice remains Unpaid or Overdue.

Related articles

• Creating an Invoice in Relay

• Tracking and Managing Invoice Status in Relay

• Sending an Invoice as a Quick Request

• Getting Started with Invoices in Relay

Can't find what you're looking for?

Chat with our team to get help instantly.

Chat with Support