To update ownership on your Relay Account, contact the Customer Experience team with updated business documents, government-issued ID for new owners, and personal details for anyone being added.
What you need before you start
Have these ready before you email the Customer Experience team:
An updated business document that reflects the new ownership structure (amended Articles of Incorporation or Organization, updated corporate resolutions or meeting minutes, or an updated Operating Agreement or Partnership Agreement)
Government-issued photo ID for any new beneficial owner (passport or U.S. driver's license)
Personal details for any new beneficial owner: full legal name, date of birth, residential address, Social Security Number, phone number, and email address
Additional information may be requested for international (non-U.S.) beneficial owners being added to a Relay account.
How do I submit an ownership change to Relay?
Send the request to Relay's Customer Experience team, who will review your documents and process the change. Follow these steps in order:
Collect the updated business document that reflects your new ownership structure.
Collect government-issued photo ID and personal details for each new beneficial owner.
Email the Customer Experience team with the documents and details attached, and describe the change you want to make. If you reach out to Relay first, Relay's Customer Experience team can provide a secure link to submit all documentation.
Wait for confirmation from the Customer Experience team that the change has been processed on your Relay Account.
How do I add a new beneficial owner?
Submit an updated business document that lists the new owner, along with their government-issued ID and personal details. You will need to provide the following for each new beneficial owner:
Full legal name
Date of birth
Residential address
Social Security Number
Phone number
Email address
Additional information may be requested for international (non-U.S.) beneficial owners being added to a Relay account.
The new owner must also be able to verify their identity through Relay's standard identity verification process.
How do I remove a beneficial owner?
Send a document that clearly states the removal and shows the amended ownership structure. Two things are required for a removal:
A document (amended Articles, updated resolutions, or an updated Operating or Partnership Agreement) that names the beneficial owner being removed and reflects the new ownership structure
An email to the Customer Experience team from the departing owner confirming their departure
Both need to be received before the Customer Experience team can process the removal.
How do I adjust ownership percentages?
All beneficial owners on the account must reach out to the Customer Experience team in the same email, with documented proof of the new ownership structure attached. The document must show the updated percentages and be consistent with the ownership breakdown on file.
Common issues
The removed owner has not emailed the team. Ask the departing owner to send a short email to the Customer Experience team confirming their removal. The team cannot process the change without it.
Ownership percentages do not match the submitted document. Confirm that the total adds up to 100 percent and that every listed owner appears in the amended document, then resubmit.
The submitted document is not signed or dated. Submit a fully executed version of the amended Articles, resolutions, Operating Agreement, or Partnership Agreement so the Customer Experience team can verify the change.
Related articles
Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.