Log in to your Relay account on desktop at app.relayfi.com/login or through the Relay mobile app on iOS or Android.
What you need before you start
The email address linked to your Relay account
Your password, or biometric authentication set up on your mobile device
Access to your two-factor authentication method (SMS code or authenticator app), if enabled
How do I log in on desktop?
Go to app.relayfi.com/login, enter your Relay email and password, then complete two-factor authentication if prompted.
Open a desktop or mobile browser and go to
https://app.relayfi.com/login.Enter the email address linked to your Relay account.
Enter your password.
Complete two-factor authentication if you have it enabled (SMS code or authenticator app).
How do I log in on the Relay mobile app?
Download the Relay mobile app from the App Store or Google Play, sign in with your Relay email and password, and turn on biometric authentication for faster future logins.
Install the Relay mobile app on your iOS or Android device.
Open the app and tap Log in.
Enter your Relay email and password.
Complete two-factor authentication if prompted.
Enable Face ID, Touch ID, or fingerprint sign-in when prompted to speed up future logins.
What if I forgot my password?
Reset your password at app.relayfi.com/forgot. You'll be sent a reset link at the email address on file.
For the full walkthrough, see Resetting your password.
What if I need to change the email address I log in with?
You can update the email address linked to your Relay account from inside the app once you're signed in. See How to Change the Email Address on Your Relay Account for the steps.
Common issues
You don't remember your password: Reset it at app.relayfi.com/forgot.
You aren't receiving your 2FA code: See What should I do if I'm not receiving my 2FA OTP codes?.
You forgot which email you signed up with: Contact the Customer Experience team below with your business name and the phone number on file.
Your account is locked after too many failed attempts: Wait 30 minutes and try again, or contact Customer Experience for help.
Biometric login isn't working on your phone: Sign in with your password, then re-enable Face ID, Touch ID, or fingerprint sign-in in the app's security settings.
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Talk to our Customer Experience team
If this article did not fully answer your question, our Customer Experience team is here to help.