Delete an unused checking or savings account from Relay once the balance is $0 and no transactions are pending. The process takes about two minutes on desktop.
What do I need before I can delete an account?
Confirm these four things before you start. Deletion is blocked if any of them are missing.
The account balance is $0
No transactions are pending on the account
You are signed in to Relay on desktop, since account deletion is not available in the Relay mobile app
You have downloaded any statements you want to keep, since account access ends at deletion
How do I move the balance to zero before deleting?
Move every dollar out of the account through one of four paths, then confirm the balance reads $0. If a recurring transfer rule points to or from the account, cancel or edit that rule first so the balance stays at $0 through deletion.
Transfer the balance to another Relay checking or savings account
Send the money to an external bank account by ACH
Send it externally by domestic wire
Send it externally by international wire
How do I delete a checking or savings account?
Follow these five steps in Relay on desktop.
Sign in to Relay on desktop.
Open the Accounts tab.
Click the checking or savings account you want to delete.
Click the three vertical dots in the top-right corner of the account view.
Select Delete account.
The account is removed from your Accounts list.
Why is the Delete account option greyed out?
The Delete account option is disabled when the account still has money in it or pending activity on it. Two conditions cause this.
The account balance is greater than $0. Move the remaining balance out through a Relay transfer, ACH, domestic wire, or international wire.
One or more transactions are pending. Wait for pending transactions to settle, then try again.
Can I delete an account from the Relay mobile app?
Account deletion is not currently supported on the Relay mobile app. Sign in to Relay on desktop to complete this action.
What happens to statements after I delete an account?
You lose access to statements for a deleted account. Download any statements you want to keep before you delete the account.
Common issues
Delete account is greyed out. Confirm the balance is $0 and no transactions are pending.
No Delete option visible in the mobile app. Deletion is desktop-only; sign in on desktop.
A recurring transfer keeps refilling the account. Cancel or edit the auto-transfer rule before deleting.
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