You can close your Relay Visa® Credit Card account from the desktop version of Relay once the balance is $0 and no charges are pending.
What you need before you start
A $0 balance on the credit account
No pending charges waiting to post
Access to the desktop version of Relay (the closure feature is not available on the Relay mobile app)
How do I close my Relay Visa® Credit Card account?
Eight steps from the desktop version of Relay submit the closure.
Sign in to your Relay account on desktop.
Navigate to the Accounts tab.
Select the Relay Visa® Credit Card account you want to close.
Click the three vertical dots in the top-right corner of the account view.
Click Close Account.
Select the reason for closing your account.
Provide additional information if it helps explain your reason.
Click Close account to confirm.
The account closes immediately after you confirm, and any cards linked to the account are terminated at the same time.
Why don't I see the option to close my credit account?
The Close Account option is hidden while a balance or pending charges remain on the credit account.
Pay the balance in full, then wait for any pending charges to post before trying again. If you want to close the account before the end of your current billing cycle, you can make an early payment by following the steps in Paying your Relay Visa® Credit Card balance.
Will closing my Relay Visa® Credit Card account affect my credit score?
Closing the account may be reflected in your business credit file because Relay Visa® Credit Card payment activity is reported to commercial credit bureaus.
Every commercial bureau weighs closures differently, and effects like a lower total available credit line or a shorter average account age can move a score in either direction. If you rely on the account for business credit history, download your statements before closing so you keep a full record.
What happens to my Relay Visa® Credit Cards when I close the account?
All credit cards linked to the account are automatically terminated the moment the account closes.
Any physical or virtual Relay Visa® Credit Card issued under that account can no longer be used for purchases, and recurring charges routed to those cards will start to decline. Update any subscriptions or vendor payments to a different card before you confirm the closure.
Common issues and fixes
Close Account button is greyed out or missing. A balance or a pending charge is blocking the close. Pay the balance in full, wait for pending charges to post, then reload the page.
Balance says $0 but the option still doesn't appear. A recent payment may still be settling. Give it one business day and try again.
Recurring subscription declined after closure. Cards on the closed account no longer process charges. Add a different Relay card (or another payment method) to the subscription and retry the payment.
You need to keep transaction history after closing. Download your statements before you confirm the closure. Once the account is closed, follow Downloading statements for your credit account if you still have access, or contact the Customer Experience team.
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