Connect your Relay Visa® Credit Card account to Xero Bank Feeds in about two minutes so settled transactions flow into your books automatically.
What you need before you start
An active Relay account with a Relay Visa® Credit Card
Admin access to your Relay account so you can edit integrations
A Xero organization you can sign in to, with Xero Bank Feeds already connected to Relay for at least one account (see Integrating with Xero for Bank Feeds if you have not set this up yet)
The Relay Visa® Credit Card is available only to customers who successfully meet the eligibility check and fulfill the required criteria.
How do I connect my Relay Visa® Credit Card to Xero?
Add your credit account to your existing Xero Bank Feeds integration in six steps from the Integrations page in Relay.
Sign in to your Relay account at app.relayfi.com.
Navigate to the Settings tab.
Click Integrations.
Locate Xero Bank Feeds and select Edit.
Select your credit account. It is listed with an empty account number or a placeholder of all zeros because credit accounts do not carry a standard account number.
Click Save.
Settled transactions will start flowing into the matched Xero account on the next feed.
What transactions appear in Xero after I connect?
Only settled Relay Visa® Credit Card transactions appear in Xero. Pending charges and authorization holds stay in your Relay account until they clear, then push to Xero Bank Feeds on the next sync.
Does Xero sync account nickname changes from Relay?
No. Xero does not automatically pick up account nickname changes you make in Relay. If you rename your credit account in Relay, you also need to rename the matching account in Xero to keep the two systems consistent.
Common issues
Credit account not showing in the Xero Bank Feeds dropdown. Confirm your Relay Visa® Credit Card is active and approved. The account only appears once the card is issued.
Feed connects but no transactions arrive. Only settled transactions sync. Give the feed one business day after your first settled transaction posts before troubleshooting further.
Duplicate transactions in Xero. This usually means the same credit account was mapped twice. Open Settings → Integrations → Xero Bank Feeds → Edit and confirm the credit account is mapped to exactly one Xero account.
Renamed the account in Relay and the two systems no longer match. Rename the account in Xero as well. Nickname sync only runs at the connect step, so ongoing renames need to be made in both places.
Feed appears stuck or out of date. Trigger a manual sync — see Manually syncing your Xero Bank Feed.
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